Warranty & Privacy
We Believe our Warranty is the Best in the Business!
Quality Dry Basement warranties the walls or floor against water seeping in from the lower wall cove (where the wall meets the floor) where a deep-pressure relief system has been installed. We will provide free labor and materials for the area contracted. The warranty lasts for as long as the owner owns the home and is transferable if the home is sold within five years of the install. This warranty does not pertain to dampness caused by conditions that contractor cannot control such as humidity, condensation, leaky pipes, power outages, etc. The sump pumps and batteries come with their own separate manufacturer's warranty.
Your system is only as good as the pump removing the water. We currently install professional grade pumps that are ¾ hp stainless steel primary sump pumps. The pumps come with a five-year manufacturer's transferable warranty and, depending on your groundwater chemistry, should last between 10-15 years. We also have battery backup combo kits that have a primary and secondary pump attached to a battery. If you do not have a generator that will automatically turn on in the event of a power outage, then it is highly advisable to invest in one of these. This kit ensures at least one pump is always ready to remove your ground water.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."
We collect Device Information using the following technologies:
- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
You can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail - thomas "at" qualitydrybasements "dot" com or by mail at the address below:
Address: Quality Dry Basements, 18 Cannon Dr., Newtown CT, 06470, United States
“With over 5″ of rain from Hurricane Elsa the drain system in the basement was put to the test and worked. We had a steady stream of water coming in at the well pipes and along about 6′ of the left rear wall… The water went into the drain system…there was NO water on the center of the basement floor. And nothing running across the floor… The drain system is a success.”
“We had a great experience… The (new) owner and the workers were all careful, respectful and excellent in their work. Tom, the owner, was very patient detailing all the installation details and how to maintain the system moving forward. Very highly recommended and very reasonable price as well.”
“…Tom and the team worked efficiently and completed the work on time, leaving the area clean. During the work, an additional problem was discovered which Tom was able to resolve within the already agreed terms. Overall very happy with what was done and will gladly recommend their work.”
“Tom was very responsive, thorough, helpful and professional. He and his staff/crew did a great job. The cost was reasonable for the job and he did very timely follow up and communicated throughout the entire process.”
“We had an emerging issue with some water seepage in our basement and Tom came to take a look and offer some suggestions. The work was done on time (one day) and on budget and very professionally.”